Frequently asked questions
Answers to the questions we hear most. Can't find what you need? Reach out and we'll help.
SmartAI Open is an AI workspace platform that brings together search, document analysis, writing, coding assistance, collaboration and a knowledge library — so you can work in one connected place instead of switching between tools.
Tokens are units of text the AI processes. Both your input and the AI's output consume tokens. Each plan includes a monthly token allowance designed for high-volume use, and it resets at the start of every billing cycle.
Yes. Our Education Program offers educational pricing and verified student discounts for eligible learners. Verification of student status is required.
Yes. We have a Partner Program for resellers and agencies, and Government Solutions with procurement and onboarding support.
Yes. You can upgrade, downgrade or cancel at any time from your account. Changes take effect according to your billing cycle.
We use encryption in transit and at rest, access controls and security monitoring, and handle data in line with our Privacy Policy. See our Security page for details.
Yes. AI-generated content can be inaccurate or incomplete. We design source-based answers to help, but you should verify important outputs before relying on them.
Yes. API access is included on Business plans and customizable on Enterprise. Learn more on the API & Integrations page.
Still have questions?
Our team is happy to help with plans, programs and technical questions.